FREQUENTLY ASKED QUESTIONS
- What payment options do you accept?
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Mastercard
Visa
American ExpressWe do not accept paypal, checks, or cash payments at this time.
- Can I pick up my order?
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We only offer shipping at this time. We will offer in person pick ups as soon as our schedule allows.
- When will my order ship?
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All orders are freshly made and will ship within 3 days of the ordering date.
We will email a shipping tracking number once your order has left the studio.
- Do you have a return policy?
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Due to the handmade nature we can't accept returns at this time.
We suggest ordering melts to sample scents before making a larger purchase to assure you will enjoy your chosen fragrance.
In the event your order arrives damaged we ask that you take a picture and email to: info@mirandamelts.com so that we can make a claim with the shipping company. We will promptly send you a replacement.
- What are your hours?
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Our customer service hours are:
8am-5pm EST 1.877.955.6262 #3
Email: info@mirandamelts.com
- Where are you located?
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Our studio is located in Canfield, Oh
We are by appt only
No walk ins
- Are the toppings edible?
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NO! They look realistic and smell amazing but they are not edible.
They are wax. Do not ingest.
- Can I use the wax on my skin?
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NO! It smells amazing but it is highly concentrated and not made for use on the skin.
Do not use on your skin in it's harden or melted form.